MDW operates on its own, self-developed, and continuously updating web platform. We have realized from scratch that an intuitive web-based platform will resolve 98% of incoming technical support issues, thus removing the burden on your staff to call and email with tasks that can be handled automatically.
MDW technical support team is comprised of radiology industry specialists and PACS administrators. MDW is a PACS agnostic platform, which means that we will connect to your existing system, allowing your staff to continue to use the system they know, without the need of switching. The process of building a connection starts with your request to your current RIS/PACS vendor to connect with a reading provider. At that point, the MDW support team starts the communication, and you get the end result.